Our Client, a company operating within the logistics industry, is seeking a motivated and professional Receptionist to support front-office operations while providing administrative and customer service assistance. The role will involve managing reception activities, handling client communication, and supporting daily administrative functions to ensure smooth office operations. The ideal candidate will possess strong interpersonal skills, a customer-focused attitude, and the ability to manage administrative responsibilities efficiently while creating a welcoming and professional environment for clients and visitors.

• Greet and welcome visitors, clients, and partners in a professional and friendly manner.
  
• Manage the reception area and ensure it remains organized, presentable, and welcoming at all times.
  
• Handle incoming phone calls, emails, and general inquiries, providing accurate information or directing them to the relevant departments.
  
• Provide excellent customer service by assisting clients with inquiries related to company services and ensuring their needs are addressed promptly.
  
• Maintain visitor logs and ensure adherence to office security and safety procedures.
  
• Schedule appointments, coordinate meetings, and assist with managing staff calendars where required.
  
• Perform administrative duties including filing, document preparation, data entry, photocopying, scanning, and maintaining records.
  
• Maintain office supplies inventory and coordinate procurement when necessary.
  
• Assist with preparing reports, documents, and other administrative materials as requested by management.
  
• Maintain organized client contact records and assist in documenting client interactions and service requests.
  
• Professionally engage with clients and visitors to understand their needs and relay relevant information to the appropriate team members.
  
• Identify and note potential client inquiries or service interests and forward them to the relevant department for follow-up.
  
• Monitor transit times and proactively update customers on progress by providing feedback on clearance and delivery status in coordination with global counterparts.
  

Requirements

• Proven experience as a Receptionist, Front Office Representative, Administrative Assistant, or Customer Service Representative.
  
• Strong communication and interpersonal skills with a professional and friendly demeanour.
  
• Excellent customer service skills with the ability to handle client inquiries confidently and professionally.
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment.
  
• Strong organizational, multitasking, and time management skills.
  
• Ability to handle both front-office responsibilities and administrative tasks efficiently.
  
• A proactive, reliable, and motivated individual with a positive attitude.
  
• Ability to maintain professionalism, confidentiality, and attention to detail in all tasks.