Job Description
Job Summary.
The main responsibility of the Service Manager is to develop proactively and manage the workshop business and operations to maximize
customer and
employee satisfaction, as well as business performance contributing to the
profitable growth of NECST Motors. The Service Manager ensures that customers
have great confidence in the workshop through the provision of excellent
service by managing employees and customer relationships.
- Effective service process planning and control.
- Ensuring high quality service and repair services.
- Support and development of customer relations,
negotiations.
- Customer needs analysis, solution of win-win
situations.
- Team leadership, employee motivation support and
promotion.
- Ensuring service budget execution and achievement of
set indicators.
- Performance
management of the workshop staff.
- Ensure
that all service staff are adequately trained in our products and procedures.
- Responsible for Technical follow up and
reporting.
Requirements
- Leadership (at least 5 years)
experience
- Working experience in service
activities, technical knowledge/ competence of the automotive sector
- Knowledge of work safety
- Experience in maintaining, updating
and strengthening customer contact.
- Good communication skills, ability to
understand customer and team needs
- Leadership, ability to motivate and
inspire team-based win-win thinking
- Good Computer skills (MS Office, or other
similar service management system is an advantage).
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