Job Description
Job Summary;
Our Client, a Hospitality Company, is looking for young, efficient and self-motivated Customer Service Agents to manage customer relationships and brand engagement. They should have problem solving and good communication skills to interact and engage with other teams and customers.
Responsibilities;
- Responding to customer queries by telephone, email and online chats in Swahili and English language.
- Register New customers
- Handling and take full responsibility for customer-related queries by delivering the best Customer Service Experience.
- Attracting potential customers by answering service questions
- Resolving service problems by clarifying the customer’s complaint.
- Collecting and analysing customer feedback.
- Maintain a courteous and calm manner always to de-escalate stressful situations.
- Work with customer service manager to ensure proper customer service is being delivered.
Requirements
- Swahili as home/first language essential.
- Fluent in English and able to communicate effectively (read, write and speak fluently).
- Understanding of Microsoft Office
- Sales driving pitch
- Knowledgeable on how to make use of a Computer and smartphone.
- Being able to type fast on a keyboard
- Ability to track customer’s problems
- Available to work shift
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