Call Centre Operator

job overview

Shugulika Africa Limited

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Requirements:

• At least a College Certificate.

• Completed Tertiary Education Advantageous.

• Minimum 2 years Call Centre experience.

• Willing to work weekends and public holidays.

• Computer literate is a must (MS Office)

Personality Profile:

• Passionate about customer care

• Team Player

• Good Communication Skills

• Punctual

• Deadline Driven

• Able to work well under pressure and under minimum supervision

Responsibilities:

• Assist customers with queries and request.

• Log all calls/issues on in-house system.

• Educate customer on products and services.

• Identify and escalate unresolved issues to Management.

• Assist and Support shops with queries and issues.

• Mpesa payments assistance.

• Recognize trends in customer calls and report to Management.

• Adhere to shift schedules.

• Other duties as assigned.