Job Summary

• Be the warm welcome that kicks off a memorable guest experience
  
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
  
• You will make sure our rooms are always at their best – we have standards, and it’s down to you to make that the room is special and memorable for the guests.
  
• Train housekeepers on cleaning and maintenance tasks
  
• Oversee staff on a daily basis
  
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
  
• Schedule shifts and arrange for replacements in cases of absence
  
• Establish and educate staff on cleanliness, tidiness and hygiene standards
  
• Motivate team members and resolve any issues that occur on the job
  
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
  
• Participate in large cleaning projects as required
  
• Ensure compliance with safety and sanitation policies in all areas
  
• Handle and communicate all complaints/feedback to relevant Manager on Duty effectively.
  
• Through constant monitoring ensure the department is working to the budget and financial plan – ensuring expenses are controlled and OE and stock are maintained and stored correctly to prevent losses.
  
• Maintain proper inventory levels, managing cost per room for supplies and staffing levels.
  
• Ensure all required supplies are ordered timeously and stored correctly in compliance with company standards and relevant Health and Safety rules.
  
• May be required from time to time to act as Duty Manager if required.
  
• You will ultimately be responsible for the Housekeeping and Laundry team, ensuring the team operates to the company policies and procedures, relevant health and safety laws, maintaining the Hotel and grounds to the highest standards at all times.
  

Requirements

• Customer service: as your first in line to deal with all customer queries, compliments, complaints and general enquiries, you must be able to deal with people in a professional and calm a manner.
  
• It’s a physical role – we will require you to be on your feet most of the day, so fitness is important.
  
• You may need to bend and kneel to complete some activities, as well as lifting certain items or pushing trolleys/heavy objects.
  
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  
• Your problem-solving skills will turn issues into opportunities so every guest departs with great memories and ensures we are retained as their first choice.
  
• Fluency in English and a local language - extra language skills would be great, but not essential
  
• Literate and tech - savvy - you’ll need a good grasp of reading, writing, basic math’s and be computer literate.
  
• Flexibility - night, weekend and holiday shifts are all part of the job.
  
• You’ll have a high school diploma or qualification.
  
• Experience - ideally, you’ll have spent at least 2 years in a housekeeping supervisor role at an established/recognized Hotel environment.
  
• Attention to detail, to maintain the standards and maintain a highly organized department.