Job Description
Job Summary:
Our client is currently seeking a highly experienced Travel Consultant with a track record of more than five years in the field. He/She will bring a wealth of expertise to contribute to the successful planning and execution of travel itineraries, ensuring unparalleled service and satisfaction for our clientele.
Responsibilities:
- Client interaction.
- Destination Knowledge (Basic knowledge of Zanzibar, Dubai, Northern Circuit, South Africa, Turkey and other common selling destinations).
- Itinerary Planning: Use our tools and your knowledge to make the best-suited itineraries to our client's preferences.
- Booking and Reservation: using our in-house software, and many other platforms we are subscribed to.
- Customer Service: providing round-the-clock customer care for our corporate and retail customers.
- Documentation and Coordination: administration of customer costing, invoicing, and follow-up.
- Achieving Sales Targets.
- Market Research.
- Problem Resolution.
- Feedback and Improvement.
- Multitasking and Organization.
- Adherence to Policies and Regulations.
Requirements
Requirements:
- Good knowledge of the Galileo and Amadeus GDS booking systems and codes.
- Proficient in the Microsoft Office suite (office 365 & Outlook).
- IATA certification.
- Familiar with IATA rules and regulations.
- 5 years of travel consulting experience.
- Prior experience in a customer service-oriented role.
- Fluent in spoken Kiswahili and English.
- Excellent time management skills.
- Must be detail-oriented and able to problem-solve.
- Excellent communication and judgment skills.
- Knowledge of world geography and airports.
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