• To perform adequate inspection and negotiation of claims with a view to reducing leakages and controlling claims cost using internal or external resources.
  
• Assess physical damage to engineering and other general properties like motor vehicles and plant & and machinery.
  
• Investigate causes of damage to provide detailed reports for insurance claims and risk assessment.
  
• Conduct risk surveys for insurance underwriting purposes, ensuring compliance with industry standards.
  
• Advise on loss mitigation measures, safety improvements, and risk management strategies.
  
• Perform asset valuations for insurance purposes, covering various models and make of the vehicles.
  
• Prepare detailed technical reports outlining findings and recommendations for insurers and clients.
  
• Travel extensively across Tanzania to conduct site assessments and investigations.
  
• Review claims application to determine adjustment treatment
  
• Technically adjust claims to the least possible cost
  
• Investigation of suspicious/fraudulent claims below approved limits
  
• Assessment of claims and appointment of loss assessors or external investigator when necessary, using a brief of appointment
  
• Proceed to inspect, negotiate and/or adjust claims by calling the repairer, visiting the location of the vehicle or third-party element.
  
• Follow up on report from loss assessor/ Engineer/Investigator, where necessary
  
• Review adequacy and accuracy reports submitted by appointed loss assessors, engineers, and other professionals to facilitate prompt payment of claims.
  
• Complaints resolution and dispute management emanating from adjustment & negotiation
  
• Review of reserve, if necessary, based on negotiation outcomes.
  
• Preparation of case studies
  
• Custodian of repudiated claims and case studies
  
• Pass on the file to team lead
  
• Monitor the activities of the Accredited Garages
  
• Keep and send a daily report of activities to the team leader
  
• Carries out any other assignment delegated by the Motor Claim Head or CEO Head from time to time.
  

Requirements

• Minimum of a bachelor’s degree in mechanical engineering or a related field a similar field.
  
• Minimum 2 years’ work experience, with adequate technical experience in insurance claims adjustment and negotiation or other related areas.
  
• Strong analytical and investigative skills.
  
• Excellent report writing and communication skills.
  
• Ability to work independently and adapt to field conditions.
  
• Strong work ethic, attention to detail, and problem-solving abilities.
  
• Willingness to travel frequently across the country.
  
• Basic knowledge of insurance principles is an advantage (training will be provided).
  
• Knowledge of data analytics, forecasting methods, MS Office (Excel, Word, PowerPoint, etc.).
  
• Familiarity with risk assessment, asset valuation, or insurance is a plus
  
• Proficiency in technical report writing and data analysis
  
• Ability to deliver/ complete assignments timely.
  
• Good communication and people skills.
  
• Honest, confident, and have high integrity.
  
• Reliable and ethical with a high degree of integrity.
  
• Ability to work well in a team environment.
  
• Strong time management skills
  
• Excellent multitasking skills
  
• Ability to work in a fast-paced environment.
  
• Ability to prioritize tasks and meet deadlines.