Job Summary:
Our client, a leading company in the Import and Export industry, is seeking to hire a Billing Manager to oversee the billing and collections functions. The role involves ensuring that customers are accurately billed on time and that collections are effectively managed. Additionally, the Billing Manager will be responsible for supervising the billing team, providing leadership and oversight to ensure all staff perform in alignment with the unit’s regulations and service standards. The ideal candidate will play a key role in maintaining accuracy, efficiency, and professionalism in all customer billing interactions.
Responsibilities:
- Participate in the development and implementation of the department’s strategies and ensure alignment of the
unit to achieve the overall objectives of the unit and overall company strategy.
- Lead in the development and provide oversight on the implementation of the Billing and Collection policies,
procedures and guidelines for the unit and ensure adherence of these guidelines by the staff at all times.
- Prepare the unit’s work plans to provide direction to staff in the unit towards attaining the corporate strategy
of the organization.
- Develop an annual training schedule for staff to ensure that staff within the unit are up to date with their skills
and their performance is at optimum level.
- Develop sound billing and collection controls to protect the Company’s revenue and minimize fraud exposure.
- Lead in the compliance of Company policies and procedures and that legal requirements and regulations are
adhered to.
- Coordinate timely customer billing activities and ensure that they are accurate, and daily collection is correctly
accounted for and reconciled and input into the TEAGTL system.
- Oversee the collection process made on behalf of other parties such as TPA and VAT for TRA are complete and
correct and approved of exemptions granted by other parties and ensure they are correctly administered.
- Coordinate regular review of billing tariffs for identification of obsolete tariffs to ensure the department is up to
date with the tariffs as advised by TRA.
- Review and approve the documentation process flow and procedures for Billing and coordinate the regular
review of the same to ensure they are up-to-date.
-
k) Liaise with internal/external auditors, bankers, TRA, TPA and other parties in relation to matters related to
Billing.
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l) Review and sign off Stevedoring Bills before they are forwarded to liners to avoid any anomalies that will
inconvenience the customers.
- Oversee that customers' complaints and queries are properly and timely attended professionally.
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