• Maintain, develop, and promote effective networks with both customers and suppliers on parts-related issues.
  
• Ensure timely and accurate orders are placed and dispatched in line with supplier standards.
  
• Coordinate and submit SMR reports with TTAF, and process returns for credit to the SMR account.
  
• Verify parts costings and submit to the Parts Manager for approval and onward processing.
  
• Manage stock and VOR (Vehicle Off Road) parts ordering to ensure availability.
  
• Ensure damaged parts in transit are invoiced to the insurance claims account.
  
• Support and participate in stock-taking activities.
  
• Prepare and submit monthly departmental reports and reviews.
  
• Ensure job process flows and procedures comply with TMC guidelines.
  
• Manage lost sales related to parts out of stock.
  
• Oversee workshop WIP parts supply and synchronisation with workshop operations.
  
• Source parts from local suppliers and ensure timely delivery of quality parts to TUGA offices.
  
• Report monthly on parts cost, sales, and service rate capture.
  
• Collect daily inputs and compile monthly parts reports.
  
• Follow up on ordered parts until delivery is completed.
  
• Monitor lead times across processes to ensure smooth operations and maximum efficiency.
  
• Analyze marine covers processed by the outbound logistics team to verify premium accuracy before inbound registration.
  
• Ensure compliance with customs regulations to safeguard the organization from penalties.
  
• Monitor work in progress and update customer orders awaiting parts and vehicle releases.
  
• Receive parts and ensure timely release into stock.
  
• Coordinate stock consignment documentation for clearing agents to ensure timely goods clearance.
  
• Adhere to all company Standard Operating Procedures (SOPs).
  
• Perform any other duties assigned by management.
  

Requirements