Our Client, a prominent player in the automotive industry, is looking to hire a Service Advisor who will serve as the main liaison between customers and the workshop team. The ideal candidate will be responsible for managing customer inquiries, preparing repair orders, and ensuring efficient workflow and customer satisfaction throughout the vehicle service process. The position requires a proactive individual with strong interpersonal and organizational skills, technical understanding of vehicle maintenance, and a drive to exceed customer expectations through quality service delivery.
Responsibilities
- Plan and schedule customer service appointments to optimize workshop capacity and efficiency.
- Receive vehicles for servicing, repairs, and accident damage, and ensure accurate documentation of customer concerns.
- Conduct follow-ups on work-in-progress (WIPs) and ensure timely completion of repairs.
- Advise customers on repair needs and cost estimates based on vehicle condition and diagnostics.
- Maintain ongoing communication with customers regarding repair status, delays, and additional requirements.
- Open job cards, categorize work (including warranty and goodwill repairs), and liaise with the Service Admin Manager.
- Agree on completion timelines in coordination with workshop control, considering customer availability.
- Communicate effectively through calls or emails on technical progress, customer feedback, and service updates.
- Proactively upsell spare parts and additional services during vehicle check-ins.
- Perform any other duties as assigned to support workshop operations and customer care.
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